Return & Refund Policy
Company Name: Tengzhou Mingke Network Technology Co., Ltd.
Email: service@lumavexa.com
At Lumavexa™, your satisfaction is our priority. We want every purchase to bring comfort and value to your home, and we understand that sometimes a return or replacement may be needed.
This Return & Refund Policy explains our process for product returns, replacements, and refunds.
1. Return Period & Requirements
We offer a 30-day return window starting from the date your order is delivered.
To qualify for a return, the item must meet the following conditions:
✔ The product must be unused and in its original condition
✔ The item must include original packaging and accessories
✔ The product should not show signs of damage, modification, or excessive use
✔ Proof of purchase or order information is required
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Please include:
- Your order number
- Product details
- Reason for return
- Photos or additional information if needed
After reviewing your request, our team will provide return instructions and any required shipping details.
⚠️ Please do not send items back before receiving return approval. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If your product arrives:
- Damaged during shipping
- Defective or not functioning properly
- Different from the item you ordered
Please contact us as soon as possible.
Our team will review the issue and work with you to provide an appropriate solution, such as a replacement or other resolution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
- Customized or personalized items
- Products damaged due to improper use or handling
- Items returned without original packaging
- Clearance or final sale products
- Gift cards and promotional items where applicable
If you are unsure whether your purchase qualifies for a return, please contact us before submitting your request.
5. Product Exchanges
If you would like to exchange an item for another product, please contact our support team first.
In most cases, the recommended process is:
- Submit a return request for the original item
- Complete the approved return process
- Place a new order for the replacement product
This helps ensure faster processing and availability of your preferred item.
6. Refund Process
Once your returned item is received and inspected, we will send you a confirmation regarding your refund status.
If your refund is approved:
✔ The refund will be issued to your original payment method
✔ Processing time may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
7. Return Shipping Information
Customers must receive return instructions from Lumavexa™ before sending any products back.
Return arrangements may vary depending on the product type, order location, and return reason.
Please contact our support team for the correct return procedure.
Our Commitment
At Lumavexa™, we are committed to making your shopping experience simple, transparent, and reliable.
Whether you need help with a return, replacement, or product question, our team is here to assist you throughout the process.
Thank you for choosing Lumavexa™ —
creating thoughtfully designed spaces for a more comfortable everyday life.
📧 Customer Support:
service@lumavexa.com