Contact

Business & Contact Information

Clear Information About Who Operates Lumavexa™

Customers should be able to identify the legal business behind this store and know exactly how to contact us. The information below identifies the company that owns and operates Lumavexa™.

Legal Company Name
Shanghai Yuanjingxuan Network Technology Co., Ltd.
Brand Name
Lumavexa™
Business Address
No. 1800 Panyuan Highway, Changxing Town, Chongming District, Shanghai (Shanghai Taihe Economic Development Zone)
Owner / Legal Representative
Cui Zhenhua
Customer Service Email
service@lumavexa.com
Phone
+86 2061075363
Business Hours
Open 24 Hours a Day, 7 Days a Week
Business Focus
Car Electronics & Automotive Accessories
Lumavexa™ is owned and operated by Shanghai Yuanjingxuan Network Technology Co., Ltd.
Contact Lumavexa™

Product, Order or Delivery Questions? We’re Here to Assist.

Whether you have a question before purchasing, need assistance with an existing order, want help understanding product compatibility, or need after-sales support, you can contact us using the published information on this page.

✉

Email Support

Recommended for order questions, product support, returns, refunds, delivery issues, and general inquiries.

service@lumavexa.com
☎

Phone Contact

Our published business phone number is available for customer and business-related communication.

+86 2061075363
◷

Business Hours

Our business operates continuously throughout the week. Individual response times may vary depending on the request.

24 Hours a Day, 7 Days a Week
Customer Assistance

What Can We Help You With?

Our published customer service channel can be used throughout the shopping and after-sales process. Providing the relevant order or product information in your first message can help us understand the request more efficiently.

Order Questions Contact us regarding order details, order status, or order-related questions.
Product Information Ask about available features, included accessories, basic use, or compatibility information.
Shipping & Tracking Contact us if tracking has not updated, a delivery appears delayed, or you have a shipment-related question.
Returns & Refunds Contact us before returning a product so we can review the request and provide the applicable return instructions.
Damaged or Incorrect Orders Tell us if your product arrives damaged, defective, incorrect, or materially different from the product description.
General Assistance For other Lumavexa™ questions, send us the relevant details and we will review your request through our customer service channel.

Contacting Us About an Existing Order?

When possible, include the following information so we can identify the applicable order and understand your request more efficiently.

✓ Order number
✓ Email address used at checkout
✓ Product name
✓ Short description of the issue
✓ Photos or video where relevant
✓ Tracking details for shipping issues
Order & After-Sales Communication

Help Us Review Your Request

For product-related concerns, please explain what happened and include photographs or video where they are relevant to the issue.

For shipping questions, include your order number and available tracking information.

For return requests, contact us before sending the product so the request can be reviewed and the correct return instructions can be provided.

Important Return Address Notice
Please do not automatically send returned products to our registered business address. Approved returns may need to be shipped to a designated return facility depending on the product and fulfillment location. Once a return request is approved, the applicable return warehouse address and instructions will be provided by customer support.
Business Transparency

Our Registered Business Information

Lumavexa™ is owned and operated by:

Shanghai Yuanjingxuan Network Technology Co., Ltd.

Registered Business Address

No. 1800 Panyuan Highway,
Changxing Town,
Chongming District,
Shanghai
(Shanghai Taihe Economic Development Zone)

For order, product, shipping, return, refund, or other customer service questions, please contact: service@lumavexa.com .

Registered Address vs. Return Address Our registered business address identifies the legal business operating Lumavexa™. It should not automatically be treated as the product return address. Approved return requests receive the appropriate return destination and instructions separately.
Communication Guidelines

Keeping Customer Communication Clear

When contacting us, please provide accurate information related to the applicable order, product, or request.

If additional information is required to review an issue, we may ask for relevant order details, product information, photos, video, or shipping information.

Please do not send complete payment-card numbers, card security codes, account passwords, or other unnecessary sensitive credentials through email.

Support Before and After Your Purchase

Lumavexa™ focuses on practical automotive electronics and accessories intended for everyday vehicle use.

We also believe customers should have access to clear business information and a straightforward way to reach the company operating the store when assistance is needed.

For product questions, compatibility information, order assistance, shipping concerns, returns, refunds, or general customer support, contact us using the information published on this page.

Thank you for choosing Lumavexa™.

Lumavexa™ Contact & Business Information

Lumavexa™ is owned and operated by Shanghai Yuanjingxuan Network Technology Co., Ltd.

Legal Company Name
Shanghai Yuanjingxuan Network Technology Co., Ltd.
Brand
Lumavexa™
Owner / Legal Representative
Cui Zhenhua
Business Hours
Open 24 Hours a Day, 7 Days a Week
Business Address
No. 1800 Panyuan Highway, Changxing Town, Chongming District, Shanghai (Shanghai Taihe Economic Development Zone)
Customer Service Email
service@lumavexa.com
Ownership
Lumavexa™ is owned and operated by Shanghai Yuanjingxuan Network Technology Co., Ltd.