Lumavexa™ is owned and operated by Shanghai Yuanjingxuan Network Technology Co., Ltd.

The company operates this website and is responsible for the Lumavexa™ store, customer service, and the store policies published on this website.

Our registered business address is:

Shanghai Yuanjingxuan Network Technology Co., Ltd.
No. 1800 Panyuan Highway,
Changxing Town,
Chongming District,
Shanghai
(Shanghai Taihe Economic Development Zone)

You can contact us by:

Email: service@lumavexa.com

Phone: +86 2061075363

Business Hours: 24/7

Orders are generally processed within 2–4 business days after successful payment confirmation.

During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Processing time is separate from shipping transit time.

Requests for an address correction, product change, or cancellation should be submitted within 12 hours after placing the order.

Contact service@lumavexa.com as soon as possible and include your order number.

We will review the request based on the current fulfillment status. Once advanced processing or shipment has begun, the requested change may no longer be possible.

Contact us as soon as possible at service@lumavexa.com .

Include your order number, the incorrect address, and the requested corrected address.

Address changes cannot always be completed after fulfillment or shipment has begun.

Our standard shipping fee is $5.99 USD per order.

Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability, product location, delivery destination, and operational conditions.

Some shipments may originate outside the customer's country.

We do not represent every Lumavexa™ order as shipping from a local U.S. warehouse.

Current estimated transit times after dispatch are:

• United States: 10–15 business days
• Canada: 11–16 business days
• United Kingdom: 11–16 business days
• Australia: 11–16 business days
• Other supported destinations: 15–20 business days

These are estimated transit windows, not guaranteed delivery dates.

Tracking information is provided after the order has been dispatched.

A new tracking number may require approximately 1–3 business days before the first carrier scan or movement appears.

If tracking has not updated for an extended period, or your shipment is substantially outside the estimated delivery window, contact us at service@lumavexa.com .

Include your order number and available tracking information.

Yes. A carrier status marked as “Delivered” does not automatically prevent you from requesting assistance.

Contact us with your order number and tracking information so the circumstances can be reviewed.

International orders may be subject to import duties, taxes, customs fees, brokerage charges, or similar fees imposed by local authorities.

Unless such charges are expressly collected during checkout, applicable import charges are generally payable by the recipient.

Eligible products may be returned within 30 calendar days after you receive the product.

Your return request should be submitted within this period.

Email service@lumavexa.com before sending the product.

Include your order number, product name, reason for the return, and photographs or video where relevant.

If the return is approved, customer support will provide the applicable return destination and instructions.

If you are returning an otherwise eligible item because you changed your mind, ordered the wrong item, or no longer want it, you are generally responsible for return shipping.

If we confirm that an item arrived damaged, defective, incorrect, materially misdescribed, or missing an important included component, we will provide an appropriate solution without requiring you to bear return costs caused by that issue.

No. Please do not automatically send products to our registered business address.

Approved returns may need to be sent to a designated return warehouse depending on the product and fulfillment location.

Customer support will provide the applicable return address after your request is approved.

Approved refunds are typically issued to the original payment method within 5–10 business days after the approved return is received and the return review is completed.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed after we confirmed that the refund was issued, contact customer support.

For most preference-based exchange requests, the simplest process is to complete an approved return for the original product and place a new order.

If the original product is damaged, defective, incorrect, or materially misdescribed, contact us first so we can determine whether a replacement or another solution is more appropriate.

Contact service@lumavexa.com and provide:

• your order number;
• the product involved;
• a description of the issue;
• clear photos or video where relevant.

After review, an appropriate solution may include a replacement, refund, return arrangement, or another suitable resolution.

Contact us with your order number and explain which included component appears to be missing.

Photos of the product, packaging, and received contents can help us review the issue more efficiently.

Store prices are generally displayed and processed in United States Dollars (USD) unless another currency is clearly displayed during checkout.

The payment methods shown during the live checkout process are the current payment options available for your transaction.

Availability can vary depending on checkout configuration, location, payment provider, device, or transaction details.

When PayPal is displayed as an available checkout option, you may select it and complete the applicable PayPal authorization process.

The options PayPal presents, including any guest card checkout, depend on PayPal's own eligibility rules and transaction conditions.

Check your billing information, available funds, and whether your bank permits the applicable online or international transaction.

Your bank or payment provider may be able to provide more information about a declined authorization.

No.

Do not send your complete card number, card security code, or online banking password to service@lumavexa.com by ordinary email.

Compatibility can depend on the vehicle model, electrical system, USB connection, dashboard layout, power outlet, smartphone software, tire specifications, and other product-specific factors.

Review the compatibility information provided on the applicable product page before ordering.

If you are unsure, contact service@lumavexa.com before purchase with the relevant vehicle and product information.

Not necessarily.

A wireless adapter intended to convert an existing compatible wired CarPlay or Android Auto system to wireless generally requires the vehicle to already support the applicable wired system.

Review the specific product compatibility information before ordering.

Product-specific features, included components, available compatibility details, and other relevant information are provided on the applicable product page.

If you need clarification, contact customer support before purchasing.

Personal information may be processed for purposes such as order fulfillment, payment processing, shipping, customer service, security, fraud prevention, store operation, analytics, and marketing where legally permitted.

Please review our full Privacy Policy for additional information.

Depending on your location and applicable privacy law, you may have rights concerning certain personal information.

Privacy requests can be submitted to service@lumavexa.com .

Where appropriate, we may need information reasonably necessary to understand or verify the request.

Global Privacy Control, or GPC, is a browser or device-level privacy preference signal.

Where applicable law requires recognition of a supported opt-out signal, and where the store technology is configured to receive it, the signal may be treated as an applicable request for the browser or device sending it.