Return and refund policy
Clear Business Information Before You Request a Return
The information below identifies the legal company that owns and operates Lumavexa™ and provides the customer service channels available for return, refund, exchange, and product-related questions.
Clear Return Rules and a Defined Refund Process
This policy explains the Lumavexa™ return window, eligibility requirements, return shipping responsibilities, damaged or incorrect orders, exchanges, refund timing, and how to obtain the correct return address.
30-Day Return Window
Eligible products may be returned within 30 calendar days after you receive them.
Contact Us Before Returning
Return authorization and the correct return instructions are required before shipment.
Original Payment Method
Approved refunds are issued back through the original payment method.
Standard Returns May Be Requested Within 30 Days
Eligible Lumavexa™ products may be returned within 30 calendar days after you receive the product.
Your return request should be submitted within this 30-day period.
Requests received after the standard return window may not qualify for a preference-based return, except where mandatory consumer law provides otherwise.
Conditions for a Standard Preference-Based Return
For a return requested because you changed your mind, ordered the wrong item, or no longer want the product, the item should generally meet the following conditions.
Contact Lumavexa™ Before Sending a Product Back
To request a return, contact:
Include your order number, the product involved, the reason for the request, and photographs or video where they are relevant.
Who Pays for Return Shipping?
Return shipping responsibility depends on why the product is being returned.
Preference-Based Returns
If you changed your mind, ordered the wrong product, or no longer want an otherwise eligible item, the customer is generally responsible for the return shipping cost.
Damaged, Defective or Incorrect Orders
If we confirm that an item arrived damaged, defective, incorrect, materially misdescribed, or missing an important included component, we will provide an appropriate resolution without shifting return-shipping costs caused by that problem to the customer.
Damaged, Defective, Incorrect or Misdescribed Products
Please inspect your order after delivery.
Contact us promptly if the item is:
Email service@lumavexa.com with your order number, an explanation of the issue, and clear photographs or video where relevant.
After review, the appropriate solution may include a replacement, refund, return arrangement, or another suitable resolution depending on the circumstances.
Products That May Be Excluded From Preference-Based Returns
Some products may be excluded from standard preference-based returns if the applicable exception was relevant to the product and clearly disclosed before purchase.
If You Want a Different Product
For most preference-based exchange requests, the simplest process is to complete the approved return for the original item and place a new order for the product you want.
If the original item was damaged, defective, incorrect, or materially misdescribed, contact us before placing another order so we can determine whether a replacement or another solution is more appropriate.
14-Day Statutory Withdrawal Rights Where Applicable
If your purchase is covered by applicable European Union or European Economic Area statutory withdrawal rules, you may have the right to withdraw from an eligible distance purchase within 14 days without giving a reason.
Where this statutory right applies, the product may generally be handled only to the extent reasonably necessary to establish its nature, characteristics, and functioning.
Nothing in this policy is intended to limit mandatory consumer rights that apply under local law.
What Happens After an Approved Return Is Received
Once an approved returned item reaches the designated return facility, the item may be reviewed to confirm the return condition and applicable refund.
Approved refunds are typically issued to the original payment method within 5–10 business days after the returned item has been received and the return review has been completed.
Your bank, card issuer, or payment provider may require additional time before the refund is reflected in your account.
If more than 15 business days have passed after we confirmed that your refund was issued, contact:
How Original Shipping Fees Are Treated
Original shipping charges are generally not refundable for preference-based returns unless required by applicable law or expressly stated otherwise.
If the return results from a confirmed fulfillment error, damaged product, defect, incorrect item, or material product-description issue, we will provide an appropriate solution without shifting the cost of our error to the customer.
Contact Us to Receive the Correct Return Destination
Our registered business address is published to clearly identify the legal business operating Lumavexa™.
It is not automatically the product return address.
Because orders may be fulfilled through different facilities, an approved return may need to be sent to a designated return warehouse based on the product and fulfillment location.
Before returning anything, contact:
Once your return request is approved, we will provide the applicable return destination and return instructions.
Preference Returns and Merchant-Fault Returns Are Treated Differently
We do not apply the same return-shipping responsibility to every type of return.
Need Help With a Return or Refund?
If you are unsure whether your product qualifies, need help reporting a damaged or incorrect item, need the correct return destination, or have a question about an approved refund, contact us and include your order number when available.
Lumavexa™ Business & Returns Information
Lumavexa™ is owned and operated by Shanghai Yuanjingxuan Network Technology Co., Ltd.
Shanghai Yuanjingxuan Network Technology Co., Ltd.
Lumavexa™
Cui Zhenhua
Open 24 Hours a Day, 7 Days a Week
No. 1800 Panyuan Highway, Changxing Town, Chongming District, Shanghai (Shanghai Taihe Economic Development Zone)
service@lumavexa.com
+86 2061075363
Lumavexa™ is owned and operated by Shanghai Yuanjingxuan Network Technology Co., Ltd.